With the new vaccines, the prospect of travel is getting close. Travel is about fulfilling dreams; often dreams which we spend months planning and looking forward to.
At Dragoman, we have been working to ensure that you can book your next adventure now with complete confidence, knowing that you will be able to travel later; we want to give you something to plan for and dream about. We have therefore adapted our booking terms to give you greater flexibility and financial protection, so that even if your intended date has to be changed until later, it is still possible to plan. We have also identified travel insurers that will give you the very best COVID cover and more peace of mind.
This enables you to book ahead, safe and secure in the knowledge that we are here to advise and support you every step of the way!
This comprehensive set of measures is planned to give our customers confidence in booking and travelling on trips in 2021 and beyond. The key to these measures is flexibility, safety and financial security. We are now offering:
- Flexible transfers
- Flexible balances
- Later balance due dates
- No cancellation charges if you transfer to another trip
- Cast iron bonding through ABTOT
We are fully bonded through our ABTOT bond, so that client’s monies are fully protected in event of our insolvency.
Covid-19 and Pandemic Insurance
Travellers travelling with Dragoman must have proof of an insurance policy covering Covid, including medical, repatriation, quarantine. Since Summer 2020 a number of policies have become available that do cover some of the risk of COVID while travelleing. You can find details of three such policies on this link:
Travellers can transfer an existing booking without charge up to 28 days before departure. Exceptions will be any trips requiring permits (56 days for W Walk or Inca Trail and for Gorilla trips etc). This is limited to transfers to trips in 2021 and 2022.
Later Balance Due Dates
Travellers do not need to pay their balance until 28 days before departure. Exceptions will be any trips requiring permits (56 days for W Walk or Inca Trail and for gorilla etc). This is limited to transfers to trips in 2021 and 2022.
If travellers cancel their trip before Balance Due Date, the deposit can be transferred to another available trip of their choice. This does not apply to trips with permits, W Walk, Inca Trail or Gorilla trips, but these will be reviewed on a case by case basis to see whether we are able to transfer the permits to later dates. This is limited to transfers to trips in 2021 and 2022.
If a trip is cancelled by the client on or before the Balance Due Date, then there is loss of the deposit unless another trip is booked immediately under our Flexible Deposit Scheme. From the balance due date onwards, cancellation charges will be 100%. This is limited to transfers to trips in 2021 and 2022.